I am currently staring at a hex key and a pile of particle board that supposedly forms a bookshelf, though I am 26 percent sure that half the internal supports are missing from the box. It is a specific kind of frustration, the realization that the tool you were given does not match the job you were told to do. I have spent 46 minutes trying to force a plastic peg into a hole that is clearly bored at the wrong depth. It is a mess. But as I sit here on the floor, surrounded by Swedish engineering failures, I realize this is the exact same feeling I had when my best friend, a brilliant designer, was promoted to Creative Director. She was the best at what she did-an artisan of the pixel-and now she spends 106 minutes a day arguing about seating charts and vacation requests. We have broken her, just as surely as I am about to break this laminate shelf.
The Trophy of Inutility
“It is as if we saw a world-class violinist and said, ‘You play so well, we have decided to make you the person who schedules the janitors for the concert hall.’
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We are obsessed with the idea that the only way to go is up. In our corporate structures, ‘up’ is a ladder that eventually stops being a ladder and becomes a tightrope. We take people who are exceptionally good at a specific craft-let’s say, building the most elegant database architecture the world has ever seen-and we reward them by telling them they can no longer do that. Instead, they must now manage the people who do that. It is a fundamental misunderstanding of human utility. We are treating management as a trophy rather than a trade.
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AHA MOMENT 1: The Dissolution of Expertise
Take Antonio B.-L., for example. Antonio is a refugee resettlement advisor, a man who has spent 16 years navigating the jagged edges of international law and human despair. He has a way of sitting with a family that has lost everything and making them feel, for the first time in 46 days, that they are seen. He knows the intricacies of 36 different visa types. He is a master of his craft. Last year, because of his success, they promoted him to Regional Director. Now, Antonio sits in a windowless office looking at 246-row spreadsheets. He is responsible for the performance reviews of 56 staff members. He is no longer helping families; he is managing the friction between people who help families. He is miserable, and because he is miserable, his team is losing the very spark that Antonio used to provide. He was promoted to his level of incompetence, not because he lacked intelligence, but because the skills required to be a director have zero overlap with the skills required to navigate a refugee through a border crossing.
#SkillsMisalignment
Two Different Universes
This is the Peter Principle in its most destructive form. It assumes that if you are good at ‘X’, you will be good at ‘Managing people who do X.’ But these are two entirely different universes. Doing the work is about technical precision, individual focus, and often, a healthy dose of introverted flow. Managing the work is about emotional intelligence, conflict resolution, and the ability to tolerate 16 interruptions every hour. When we promote our star individual contributors, we aren’t just gaining a bad manager; we are losing our best producer. It is a double-loss that most organizations simply ignore because they don’t have another way to give someone a raise.
Skillset Divergence (Producer vs. Director)
90%
Technical Precision
75%
Introverted Flow
55%
Conflict Resolution
20%
Technical Precision (New Role)
I watched this happen at a tech firm where the lead engineer, a guy who could find a bug in 6 seconds just by looking at the screen, was made a VP. Within 96 days, the entire engineering department was in revolt. He was ‘managing’ by opening their pull requests and rewriting their code at 2:06 in the morning. He wasn’t being a jerk; he was just doing the only thing he knew how to do to feel competent. He hated the meetings, he hated the ‘one-on-ones,’ and he hated the budgetary constraints. So he retreated into the code, which made everyone under him feel like a child. He was a master carpenter trying to manage a team by taking the hammers out of their hands because they weren’t swinging them at the exact 16-degree angle he preferred.
The Perverse Incentive of Salary
Incentive Gap (Expert vs. Manager Pay)
30% Gap = Bribe
There is a deep-seated fear in most professionals that if they don’t move into management, they are stagnating. We have built a world where the only way to earn $126,000 instead of $86,000 is to start supervising people. This creates a perverse incentive. People who have no business being in charge of others’ careers will clamor for the role simply to pay their mortgage. We are effectively bribing our experts to stop being experts. If we want to fix this, we have to create parallel tracks. We need ‘Distinguished Contributors’ who are paid as much as VPs but never have to sign a timecard or mediate a dispute between two people who both want the same desk near the window.
In high-stakes environments, the cost of this mismatch is even higher. Think about the hospitality industry or specialized services. You want the person who is naturally gifted at creating a seamless experience to be the one actually delivering that experience, not stuck in a back office filing reports on why the towels aren’t fluffy enough. This is something that firms like Dushi rentals curacao understand implicitly; the magic of a stay is often in the details that only a dedicated expert can manage, and when you remove those experts from the front line to handle administrative bureaucracy, the soul of the service vanishes. You cannot automate or manage ‘vibe’ if the people who create it are busy looking at 76 different KPIs in a boardroom.
AHA MOMENT 2: Diluting the Masterpiece
I remember a specific instance where a head chef was promoted to ‘Culinary Director’ for a restaurant group. He went from cooking for 106 people a night to looking at food cost percentages for 16 different locations. He lost 26 pounds from stress. He started drinking 6 cups of coffee before noon. The food at the original restaurant, his flagship, started to suffer because he wasn’t there to taste the sauce at 6:46 PM every night. The company thought they were scaling his brilliance, but they were actually just diluting it until it tasted like nothing. They were so focused on the structure of the organization that they forgot what made the organization worth visiting in the first place.
#ScalingFailure
Personal Confession: The Wobble
Time until I stepped down
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Parts that don’t fit
I’ve made this mistake myself. Once, I tried to manage a small team of researchers. I thought because I knew the subject matter better than anyone else, I would be a natural leader. I was wrong. I was terrible. I obsessed over 6-point font choices in their reports instead of helping them develop their own voices. I viewed their mistakes as a personal affront to the data. I lasted 86 days before I stepped down. It was embarrassing, but it was the most honest thing I’ve ever done in my career. I realized that my ‘authority’ was actually an obstacle to their growth. I was the missing screw in the bookshelf, the one that makes the whole thing wobble when you put a heavy book on the top shelf.
Antonio B.-L. eventually quit his director job. He didn’t go to another high-level position. He went back to the field. He took a 26 percent pay cut to become a caseworker again. When I asked him why, he said, ‘I realized I was spending 1006 hours a year talking about people I didn’t know, and zero hours talking to the people who actually needed me.’ He looked younger than he had in years. He had found the right hole for his peg. We need more of that. We need to stop seeing the move from ‘doing’ to ‘managing’ as a promotion and start seeing it as a career pivot, like moving from accounting to landscape architecture. They are different disciplines.
AHA MOMENT 3: The Value of the Craft
If we keep promoting people based on their past performance in unrelated tasks, we will continue to have organizations filled with frustrated experts and miserable subordinates. We will keep building bookshelves with 6 missing pieces and wondering why they keep falling over. It’s time we value the craftsman as much as the foreman. It’s time we allow people to stay great at what they do, rather than forcing them to be mediocre at what they don’t understand. I finally finished the bookshelf, by the way. It has 6 extra screws because I couldn’t figure out where they went, and it leans to the left at a 16-degree angle. It is a monument to what happens when you follow instructions that don’t match the reality of the parts you were given. We can do better with our people than I did with this particle board.
The True Measure of Value
Why are we so afraid of a flat hierarchy where the most skilled person in the room isn’t necessarily the one with the ‘Director’ title? Maybe it’s because we haven’t learned how to measure value without looking at a chart. But 56 years of corporate history have shown us that the chart is often a lie. The real value is in the work, and the work requires the right hands, not just the hands that have been there the longest.