Late Friday, June 15, RVA311 will launch! RVA311 is a brand new and online, cloud-based interface powered by AvePoint Citizen Services for managing citizen, visitor and business requests. It will use any internet-connected device, anytime, anywhere. RVA311 was created to improve service delivery and enhance resident engagement for non-emergency requests.

The self-service website will enable people, businesspersons and people to send service demands by category, and then by specific service need, and offer for documents and images to be uploaded as well. Mayor Levar M. Stoney called this digital transformation of how the city serves citizens, businesses and site visitors “a casino game changer, year Award winner for this technology gifted to the city ” and thanked the four-time Microsoft Partner of the.

“AvePoint’s investment in Richmond and their technology powering RVA311 allows us to serve citizens in an even more transparent way which will be both better and faster,” said the mayor. RVA311 is a solution run by AvePoint’s Citizen Services platform for government firms. Several core city companies shall be utilizing RVA311 at release, including the Richmond Police Department, the Departments of Public Works, Public Utilities, Social Services, Finance and the Department of Planning and Development Review.

Additional agencies should come on board at a later date. Upon submission of any demand, the intelligent system will route it to the appropriate department for review and remedy automatically. Users who offer an email will receive updates and become notified when the work is completed. You will see a choice for users to produce an on-line account also, although it is not required for access.

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The RVA311 website will also feature answers to 150 faqs (FAQs) to help expand assist users. RVA311 will be handled by the new Section of Resident Response and Service, which starts operations in July. The new department will be centered on ensuring the populous city remains “citizen-centric” in its service delivery efforts.

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